COMPUTER SUPPORT & TRAINING

Clear & Patient Assistance

COMPUTER SUPPORT & TRAINING EXPERIENCE

 

My time spent working at the University of Auckland saw my role develop as an intermediary between the institute staff and the university IT resources. I served as a representative of the 30 person institute to the IT services team. I provided first tier IT support for software, desktop, laptop, and phone resources. During my time with the New Zealand Government I again served as first tier support for the 100 or so users located in my office. It was during my time with the government that I also gained significant user training experience. The design, delivery and maintenance of the customer information system (Dynamics CRM) required a significant amount of user training. It was during this time that I developed both text and video guides for users as well as delivered dozens of on-site and in-person day long training sessions. These experiences coupled with the in-home training and assistance delivered by my own business have given me a reasonable support & training experience base from which to continue to provide such services to others.

 

 

COMPUTER SUPPORT & TRAINING DETAILS

If you or your organization require computer support or training, be it for one person or for 100 or more, I am available and capable. It is my non-IT background that provides me with an atypical perspective on the user experience. I leverage my calm demeanor to deliver a customized support and training methodology to maximize effectiveness. I will seek to work to the specific situation at hand to provide a custom solution for your needs. Reach out to me today to begin the conversation on your support and/or training needs!

SUPPORT & TRAINING CONSULTANT

If you are looking for IT support and/or training but aren't sure about the specific nature of your needs, reach out to me today to start the conversation! My rates are quite reasonable with a range typically between $20 and $35 per hour depending on the specific client requirements.

RELATED SERVICE

I also offer a project management service that seeks to provide a more holistic service for a specific project. Whether it's designing new systems, implementing a new resource/methodology, or something else, I'm here to provide a professional service at a fair price.

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